Location: Peterlee with hybrid flexibility working. Contract: Full time, 37.5 hours Monday - Friday. Salary : Competitive salary with an option for a company car or car allowance of £6420, and up to 10% management bonus Are you a motor claims expert with a keen eye for process improvement and a passion for driving real change? If you’re ready to make a real impact in the motor claims industry, we have an exciting opportunity waiting for you About the Role: We are seeking a Business Improvement Manager to lead key strategic initiatives that will transform our claim’s function. This pivotal role will focus on streamlining workflows, enhancing productivity, reducing processing times, and improving the overall customer experience while minimising operational costs. Role Overview: Lead and implement process improvement initiatives across various departments. Analyse business operations, identify inefficiencies, and introduce effective solutions. Use data insights to identify opportunities for value addition and performance enhancement. Develop and execute strategies to improve productivity, reduce costs, and enhance service delivery. Monitor and measure key performance indicators (KPIs) to track and drive success. Provide training and support to teams on new processes and transformation initiatives. Stay updated with industry best practices, methodologies, and emerging trends. Join Auxillis as a Business Improvement Manager and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday Pension - Employer contributions of 7%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Private Medical Insurance for you and your family, access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Community - Ours is a great community to be a part of.? From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop) - it is a great place to call home. Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About You Proven experience in business process improvement, operational excellence, or a similar role within Motor insurance claims. Strong analytical skills with the ability to assess complex business processes and propose data-driven solutions. Excellent communication and stakeholder management skills, with experience working across multiple departments. Expertise in process improvement methodologies such as Lean or Six Sigma. Strong project management and change management capabilities. Ability to lead and drive transformation initiatives. About Us You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.