Lead Customer Onboarding / Implementation Consultant UK Remote Permanent Up to £50,000 + benefits
About the Company
Our client is a leading EdTech SaaS company, empowering educators and students to achieve their full potential through innovative software solutions.
The Role
As a Lead Customer Onboarding Consultant, you will play a pivotal role in ensuring the successful adoption of our client's products by their clients. You will lead a team of dedicated professionals, overseeing the entire onboarding process from initial contact to full product implementation.
Key Responsibilities:
* Team Leadership: Lead and develop a high-performing team of onboarding consultants.
* Methodology Development: Maintain and enhance our client's onboarding methodology and training programs.
* Customer Success: Collaborate with sales and pre-sales teams to maximize customer satisfaction and revenue opportunities.
* Project Management: Oversee and manage the progress of all onboarding projects.
* Process Improvement: Continuously refine our client's onboarding processes to ensure efficiency and effectiveness.
* Risk Management: Identify, assess, and mitigate risks to project success.
* Cross-Functional Collaboration: Work closely with other departments to ensure seamless onboarding experiences.
* Individual Onboarding: Directly onboard new clients, providing guidance and support.
* Customer Training: Conduct training sessions to empower clients to utilize our client's products effectively.
Requirements & Skills:
* Bachelor's degree or equivalent professional experience
* Education in project management or technology
* Proven experience in SaaS project implementation or related roles in academic institutions
* Strong analytical and problem-solving skills
* Excellent communication and presentation skills
* Fluency in English and Norwegian
* Strong organizational and time management skills
* Passion for technology and a customer-centric approach
* Familiarity with remote presentation software and CRM/CSM tools (preferred)
What We Offer:
* Competitive salary up to £50,000 and benefits package
* Opportunity to work with cutting-edge technology
* A dynamic and collaborative work environment
* Professional development opportunities
* The chance to make a real impact on education