32 days holiday per year (inclusive of bank holidays)
~ Full ongoing training will be provided
~ We have an exciting opportunity for a Renewals & Retentions Assistant Sales Manager to join our Renewals team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, Zurich, L&G to name but a few.
We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. As an ActiveQuote Renewals & Retentions Assistant Sales Manager you will be responsible for helping the renewals team to support customers to find the right insurance to meet their individual and family needs at renewal or mid-term. All customer enquiries and renewals will have come from our new business sales team; therefore, customers will be familiar with the ActiveQuote brand and products.
You will be expected to ensure the renewals team offer outstanding customer service through your expertise and knowledge of the marketplace and offer a unique advised recommendation that best fits our customer's needs.
Demonstrating strong sales and task management ability, building relationships and rapport with both advisors and customers to ensure detailed fact finds are undertaken to uncover customer's demands and needs
Ensuring customers ' demands and needs match the recommendation given to them by the advisors while ensuring customer's receive a full explanation on how the recommended policies would benefit them within their specific circumstances
Liaise with our insurer partners to determine best industry policies and practices and handle customer complaints and cancellations effectively
Having a high regard for compliance and treating customers fairly within an FCA-regulated business and adhering to all legislation and regulatory guidelines
Minimum of 5 GCSEs including Math’s and English at grade C or above
~ 1-year previous experience minimum within an FCA or regulated sales environment
~2 years management experience and 2 years experience in medical insurance sales
~ 5hrs per week on a flexible basis.
Bupa Health Insurance – full cover
Pension Plan
Extra day off for your birthday
Opportunities for career development
Employee recognition scheme