Assist with infrastructure planning and design:
* Assist with the planning and design of infrastructure systems
* Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations:
* Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
* Align infrastructure operations with agreed service agreement standards
Maintain infrastructure:
* Perform activities related to ongoing maintenance of infrastructure
* Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance:
* Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
* Participate in infrastructure development activities
* Assist with infrastructure testing and implementation
* Gather performance and data usage statistics for capacity planning and reporting
* Assist with piloting of new tools, technologies, and/or processes
Resolve incidents:
* Perform problem/issue identification and resolution
* Assist with simulation of user problems to resolve operating difficulties
* Follow up with users to ensure problem has been resolved
* Recommend system modifications to reduce user problems
Requirements:
* Bachelor's degree in Computer Science, Network Engineering, or related field
* Relevant certifications such as CCNA, CCNP, or equivalent
* 3-5 years of experience in network engineering
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