With eight branches throughout the Highlands and Islands, MacGregor Industrial Supplies provides a unique resource for northern construction, manufacturing and commerce. Our 17 divisions cater for multiple industries and work together to provide a combined expertise which is unrivalled in the north of Scotland.
We are currently recruiting for a Sales Order Administrator to join our General Sales team. As part of this team, you will be responsible for ensuring all orders are processed accurately and in a timely manner providing excellent customer service to our wide and varied customer portfolio. You will need to have a positive can-do attitude and be capable of managing your own time and prioritising your workload in a busy environment.
Key Responsibilities
1. Provide administration support to ensure successful conclusion of all sales related activity by carrying out all functions relevant to the customer sales relationship and receiving and progressing to conclusion customer sales enquiries and orders.
2. Build effective relationships with and provide excellent customer service to external customers and suppliers.
3. Build effective relationships with other team members and colleagues.
4. Advise customers of company products and services.
5. Price customer orders and advise the customer of goods availability.
6. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
7. Reconciliation of order versus invoice differences.
8. Regularly review and update overdue customer orders.
9. Keep the customer informed of expected delivery date and advise of any changes.
10. Communicate as necessary with customers and suppliers and resolve any issues they may have.
11. Document, progress and advise those necessary, of customer returns.
12. Provide support to other team members as and when required.
Skills and Experience
1. It will be essential to have excellent customer service skills.
2. You will need to be IT literate and have good numeracy and literacy skills.
3. You will ideally have worked in a similar position but that’s not essential as full training will be given.
4. You should be able to respond positively to new challenges and change and willing to take on new tasks as required.
This role will be 40 hours Monday to Friday and will be office based.
Candidates must be eligible to live and work in the UK and already live within a commutable distance of Inverness.
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