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At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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American Express International Card Services (ICS) is a leading issuer and provider of Consumer and Commercial products and services across many countries around the world. The ICS Lending Center of Excellence (COE) team vision is to ensure each customer has access to flexible payment options, relevant rewards, and the powerful backing of American Express.
How will you make an impact in this role?
As we continue growing our customer base, ICS Lending must ensure our customers and shareholders can realize maximum value. To support this agenda, we are seeking a colleague that can grow customer engagement and revenues by identifying ADB growth and share opportunities. This role will involve collaboration within and outside of the Lending COE team to:
1. Identify revenue opportunities that require enablement of new lending features that benefit all our lending customers. Engaging and collaborating with other colleagues across ICS markets will be key to your success.
2. Actionable insights: Deliver executive insights of key lending experiences and lending economics that can further strengthen profitable ADB share and revenues.
3. Work with product, risk, and marketing teams to enable long-term profitable growth: You will partner and collaborate with colleagues across international markets to identify and evaluate growth opportunities and portfolio-wide lending enhancements
4. Drive Excellence across Lending to grow our business: Support leadership across the Lending COE team to address key questions or challenges facing the ICS business.
5. Communicate, build, and build relationships: Demonstrate a passion for building strong working relationships across regional and international partners (product, marketing, credit risk, insights, servicing, operational risk, technology, GCO, LOBCO) to strengthen margins across all lending products.
6. Lead with a customer first approach: You will have international experience, a customer-first approach, and do things the right way to help ensure we deliver what customers value most whilst growing revenues responsibly.
7. Develop and grow talent: Support the growth and development of colleagues across the team.
Minimum Qualifications
8. Relevant work experience in a high-growth product, analytics, decision science, or risk management team.
9. Strong analytical skills with the ability to sift through data, find opportunities and update senior leadership teams as required.
10. Has shown to be a thoughtful and inspiring leader that can work effectively across different teams.
11. Experience of navigating systems/system of records to improve customer experiences.
Preferred Qualifications
12. A good understanding of the international product landscape across lending, charge, and loans.
13. Able to forecast, plan, lead and implement innovative solutions that generate results.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
14. Competitive base salaries
15. Bonus incentives
16. Support for financial-well-being and retirement
17. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
18. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
19. Generous paid parental leave policies (depending on your location)
20. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
21. Free and confidential counseling support through our Healthy Minds program
22. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.