Murray Recruitment are recruiting a Customer Service Advisor for our client based in Leith. Role Overview: This is a fantastic opportunity to join a well-established team within a housing association on a 4-month contract. The successful candidate will play a key role in delivering high-quality customer service, handling a wide range of enquiries, and supporting tenants with queries around factoring, tenancies, and complaints. This role is fully office based and offers an immediate start. Key Responsibilities: Responding to incoming enquiries via telephone, email, webchat, and digital platforms. Taking payments from tenants and processing these accurately. Dealing with queries related to factoring, tenancies, and complaints. Resolving customer enquiries efficiently and professionally. Updating internal systems with accurate information following each interaction. Working collaboratively within the customer service team to ensure excellent service delivery. Skills & Experience: Previous experience in a customer service or call centre environment is essential. Excellent communication skills, both written and verbal. Strong IT skills and confidence using digital systems and web-based tools. Ability to handle sensitive information with professionalism and confidentiality. A Disclosure Scotland check is advantageous – this will be arranged by the client if not already held. Ability to start immediately and commit to the full duration of the contract. Offering: Salary of £29,843.90 per annum (pro rata). Full-time, office-based role. Working hours: Monday to Thursday 9:00am – 5:00pm, Friday 9:00am – 4:30pm. Supportive team environment with training provided. Immediate start available.