We Are Hiring!
Reporting to the Head of Supporter Services and Operations, the Supporter Relations Assistant (SRA) will deliver efficient and conscientious administrative support to the Fundraising team. The role will work as part of the supporter relations team and will act as the first point of contact for our donors and supporters, representing the charity in a warm professional manner. As part of this role, you will lead on the daily activities in supporting our donors such as the preparation of thank you letters, accurate data entry on our CRM System and assisting with the day-to-day running of the fundraising department, the role holder will communicate with supporters through a variety of methods.
The SRA will contribute to the team by helping with fundraising activities such as the preparation of donor reports, and accurate record-keeping. A key part of this position is to pro-actively engage and build lasting relationships with supporters from within the Naval Service and the external environment.
In addition, The SRA will work with the Regional Engagement Officers and HR regarding the recruitment, onboarding, stewardship and Offboarding of Fundraising and Events Volunteers.
About the RNRMC
RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.
Experience and Background
You will have at least 1 years’ experience of working in a comparable role and possess a real customer service ethic. You will be highly organised with the ability to effectively multitask a busy and varied workload. You will be a capable administrator with experience of MS365, databases, and work with a high level of accuracy.
Please see the job description for full details on the duties and responsibilities.
Hours of Work
This is a fixed term post of up to 12 months covering maternity leave.
Hours of work are 32 hours per week, 0900 – 1600 Monday to Thursday, 0900 to 1430 Fridays.
We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working.
Salary
The pro-rata salary for the role is £25,000, based on an FTE salary of £27,345 per annum and based on 32 hours per week.
Benefits
Free on-site parking
Cycle to Work Scheme
Free Access to HMS Excellent Fitness Centre
Employee Assistance Programme to give you confidential support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying period)
A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s qualifying period)