Overview
A Customer Team Leader at Co-op is a vital role that requires strong leadership and interpersonal skills. The ideal candidate will be able to motivate and support their team, ensuring excellent customer service and store operations.
Salary and Benefits
The salary for this position is £13.65 per hour, with the possibility of regular overtime. As a permanent, part-time employee, you can expect a varied schedule including early mornings, afternoons, late evenings, and weekends. A comprehensive benefits package includes 36 days of holiday, a pension scheme with up to 10% employer contributions, virtual healthcare services, and a 30% discount on all Co-op products.
Job Description
The primary responsibility of a Customer Team Leader is to coach and supervise the store team, deputizing for the Store Manager when needed. This involves developing and implementing effective strategies to drive sales growth, improving customer satisfaction, and maintaining store safety and compliance. You will also be responsible for leading the introduction of new products and services, promoting open communication, and fostering an inclusive work environment.
Required Skills and Qualifications
To succeed in this role, you must have great people skills, be able to build positive relationships with customers and colleagues, and possess strong organizational and problem-solving abilities. You should be comfortable working in a fast-paced environment and be willing to adapt to changing priorities. A genuine care for customer needs, flexibility, and a desire to learn and grow are essential qualities for this position.
Benefits
In addition to the competitive salary and benefits package, Co-op offers full, paid training and dedicated support for your personal development and career progression. You will have access to a range of learning opportunities, including online assessments, to help you grow as a leader. With a focus on work-life balance, we provide rotas shared three weeks in advance, allowing you to plan your time effectively. Our cycle-to-work scheme and other benefits make us an attractive employer for those seeking a fulfilling career.