Job Overview:
As a Hire Desk Coordinator, you will be the first point of contact for customers, managing hire requests and coordinating equipment logistics. Your role is essential to ensure a smooth, efficient hire process while maintaining excellent customer service.
Key Responsibilities:
* Customer Service: Handle customer inquiries, providing quotations and advice on equipment hire.
* Order Processing: Accurately process orders, contracts, and delivery schedules in the system.
* Logistics Coordination: Work with the transport team to ensure timely and efficient delivery and collection of equipment.
* Stock Management: Track and manage equipment availability, ensuring optimal stock levels.
* Issue Resolution: Handle any issues or complaints in a professional manner, aiming for quick resolution.
* Administration: Maintain up-to-date records of contracts, invoices, and customer details.
* Communication: Liaise between customers, suppliers, and internal teams to coordinate logistics and ensure seamless service.
Key Skills and Competencies:
* Excellent Communication: Both verbal and written, with strong customer service focus.
* Organisational Skills: Ability to manage multiple tasks and prioritise workload efficiently.
* Attention to Detail: Ensure accuracy in order processing and record keeping.
* Problem-Solving: Quick thinking and able to resolve customer issues efficiently.
* Teamwork: Collaborate effectively with other departments, particularly transport and sales.
Requirements:
* Previous experience in a hire desk, customer service, or logistics role.
* Strong IT skills, including proficiency in MS Office and CRM systems.
* Knowledge of the plant hire or construction industry (preferred but not essential).
* Ability to work in a fast-paced, dynamic environment.
Benefits:
* Competitive salary
* Pension scheme
* Opportunities for career development