IT Project Manager / 3rd Line Engineer
* Location: Downpatrick
* Job Type: Permanent
* Annual Salary: c£35,000 DOE
We are excited to partner with a thriving IT Support organisation that is experiencing continued growth and expansion. We are currently seeking to add an IT Project Manager / Support Engineer to our team, focusing on providing top-tier support and project management within the SMB market, as well as handling enterprise and public sector clients with advanced solutions.
Day-to-day of the role:
* Oversee and manage IT projects, particularly focusing on Microsoft 365 environments, including migrations from Windows Server / Exchange Server / IMAP to M365.
* Provide third-line support across various IT domains including helpdesk, backup, security/antivirus, and networks.
* Utilise RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools to enhance service delivery.
* Configure and support cloud-based systems, ensuring optimal performance and security.
* Collaborate with both SMB and enterprise-level clients, understanding their unique needs and delivering tailored IT solutions.
Required Skills & Qualifications:
* Proven project management experience in IT, especially within Microsoft 365 environments.
* Microsoft Certified Administrator in Microsoft 365 or Azure.
* CCNA, DCNA, or similar certification with a strong understanding of TCP/IP networking and DNS.
* Solid knowledge of VLANs.
* Experience in a second-line support role or higher.
* Significant experience in configuring and supporting cloud-based systems.
* Excellent problem-solving skills and the ability to work independently or as part of a team.
Benefits:
* Competitive salary based on experience.
* Opportunities for professional growth and development in a supportive environment.
* Exposure to advanced technologies and enterprise-grade solutions.
To apply for this IT Project Manager / 3rd Line Engineer position, please submit your CV and a cover letter detailing your relevant experience and qualifications
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