Company Description
Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.
Job Description
We are seeking a Junior Technical Operations (Tech Ops) Analyst who will support the IT team by assisting in technical support, handling service requests, and learning to improve operational processes.
The role involves resolving common technical issues, assisting in hardware and software setup, and learning about automation, asset management, and incident resolution. The Junior Analyst will receive guidance from senior team members while developing their skills in IT operations. This role would be suitable for someone entering an IT operations role for the first time or with a small amount of experience or interest in technology
What will my role entail?
Tech Bar Support: Support on-site technical services at designated locations, gaining hands-on experience in device configuration and troubleshooting.
Process Service Requests: Assist in receiving and processing service requests from end-users, helping resolve basic issues under the guidance of senior team members.
First Point of ...