Job Title: Key Accounts Executive Job Location: Manchester (Hybrid - 2 days per week at Salford office) Salary: £21,840 per annum Hours: 35 per week (Monday - Friday) Contract Type: Permanent Are you passionate about making a difference and providing exceptional customer service? Do you thrive in a dynamic environment where teamwork and collaboration are key? Are you ready to be the voice of our charity, ensuring every customer interaction is positive and impactful? Join our team as a Key Account Executive You'll be the first point of contact for our customers, handling calls and emails to resolve issues quickly. You'll manage workflows, plan first aid resources, and support third-party customers. Your tasks will include admin work, improving processes, and keeping databases up-to-date. Teamwork is vital You'll share feedback, advocate for customers, and schedule training sessions. Participate in meetings, support your peers, and maintain strong digital relationships. You'll manage your schedule while considering team needs and uphold our charity's values of integrity and commitment. This is your chance to make a real impact, develop your skills, and be part of a compassionate, dynamic team. If you're ready to grow with us, we want to hear from you What will a day in the life of a Key Accounts Executive involve? You'll be: Handling inbound calls and emails from customers, focusing on resolving their queries at first contact. Coordinating customer workflows, including resource planning for first aid requirements and managing third-party customer needs. Providing administrative and analytical support to enhance processes and systems, ensuring they meet customer requirements. Maintaining accurate Customer Relationship Management (CRM) and booking databases, keeping all customer information up-to-date. Participating in team meetings and supporting your colleagues, fostering a positive and productive work environment. Collaborating with internal teams to share customer feedback, review processes, and schedule training sessions. What skills will you require to be a successful Key Account Executive? You'll need: Strong computer skills and the ability to manage and prioritise tasks effectively. Excellent communication skills in writing, speaking, and digital formats. The ability to maintain high work standards and follow processes. Great multitasking skills and experience working with targets. A collaborative approach, working well with others across different levels. A commitment to inclusive practices and promoting diversity. Interested? Closing date for applications will be 23.59 on 20th March. Telephone interviews are expected to take place in the week commencing 24th March, followed by face to face interviews commencing 31st March. In return for your dedication and expertise, you’ll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days (pro rata). Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working : Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together, we are the world's emergency responders About The Candidate About The Company