Job Title: Support Engineer I
Location: Shoreditch, London, UK
Company: Stridon Limited
About Us: At Stridon, we are committed to creating unrivalled experiences for our clients. We believe in never being afraid to be different, being better tomorrow than we were yesterday, cultivating integrity, and being empathetic. Our values are not just words; they are intentions and actions. We promote a collaborative, engaging, and fun culture while delivering the highest quality services and solutions.
Job Purpose: As a Support Engineer at Stridon, your primary purpose is to ensure the seamless operation of technology solutions for our clients in the professional services sector. You will play a vital role in delivering exceptional customer experiences, covering remote and onsite support, management of endpoint devices and solutions, management and maintenance of cyber security tools, support and administration of on-premises and cloud infrastructure, and network maintenance and troubleshooting.
Key Responsibilities:
* Provide day-to-day support for our fully managed clients, both deskside and remotely.
* Respond to help desk inquiries, support requests, and infrastructure alerts via phone, tickets, and Teams-based support channels.
* Support our managed infrastructure and cyber clients through daily proactive management tasks and incident response.
* Operate to defined SLA, OLA, and KPI models, in alignment with ITIL best practices.
* Develop and maintain documentation and knowledge management of client and internal systems and processes.
* Deploy patches, firmware, and software updates to business-critical internal, cloud, and on-premise infrastructure.
* Configuration and deployment of desktops, laptops, mobile, tablet devices, and server operating systems.
* Prioritize and manage your workload to handle multiple open incidents.
* Continually seek to learn and stay current with the latest technology.
* Participate in the Out of Hours rota supporting all clients on a weekly basis.
Skills and Experience:
* Experience working within a Managed Service Provider environment.
* Industry qualifications are desirable, particularly any current Microsoft certifications.
* Experience supporting Microsoft Operating Systems, Microsoft 365 applications and services, Active Directory/Entra ID, Exchange Online, SharePoint, OneDrive for Business, Teams, and endpoint management tools.
* Knowledge of networking fundamentals, PowerShell, and other scripting languages.
* ITIL v4 Foundation certification is a plus.
Personal Attributes:
* Strong organizational skills and the ability to handle multiple and ever-changing priorities.
* Clear, articulate written and verbal communication style.
* Passion for technology and its application in generating positive change.
* Desire for continued learning and skills development.
* An outgoing and engaging personality with a "Whatever it takes" attitude.
How to Apply: Apply via LinkedIn or send your CV and cover letter to jobs@stridon.co.uk