Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably.
We are hiring for a Manrose Customer Service Advisor to be based at our offices in Reading (Suttons Business Park, RG6 1AZ), reporting to the Customer Service Team Leader.
This is a permanent role working Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 4.30pm.
Job Profile:
In your role as a Manrose Customer Service & Technical Support Advisor, you will be the first point of contact for our customers and external sales teams, predominantly supporting them with new or existing orders (ducting, fans etc.).
The ideal candidate enjoys daily customer interaction by phone and email, has a willingness to learn new skills and has a passion for all things customer service.
We use Epicor (ERP) to process these orders (data entry) and access our product and catalogue information. Training will be provided as well as an industry accreditation by the Electrical Distributors Association (EDA).
Previous call centre or office-based customer service experience would be preferred, and the understanding or willingness to learn detailed technical information about our products.
As a Customer Service & Technical Support Advisor, your responsibilities will include:
* To provide support to our wide customer base by means of telephone and email.
* To enter customer orders accurately and gain full working knowledge of our Epicor BMS system.
* Be the conduit between our external sales team and their regional customers to provide first-class sales and service support.
* Have a desire and willingness to learn basic technical knowledge about our products, enabling you to handle customer enquiries.
* Willing to engage in modular training courses to further develop your skillset and add value to the team.
* To maintain a close working relationship with the Team Leader to ensure business KPIs are being met.
* Have the ability to multitask and understand the needs of the team and sales goals.
* Attend weekly team meetings to continually build team morale.
* To be passionate about customer service and technical sales support.
Key knowledge, skills, and experience required:
* Previous experience within a Customer Service/call handler role would be beneficial.
* Ability to learn and understand technical product information.
* Take pride in your communication style; written and verbal.
* Willingness and ability to learn.
* Self-driven and motivated to meet daily KPIs (50 calls/30 email enquiries per day).
* Proficient using IT software; MS Office; Excel, Word, internal software systems.
* Proactive attitude, and solution-oriented.
* Enjoy working with other teams and departments as needed.
* Technical/engineering degree would be desirable, but not essential.
What we can offer you:
* Salary £23,500 negotiable based on experience, training provided.
* Annual leave – 25 days plus bank holidays.
* Pension - auto-enrolment after 3 months of service.
* Boost Works discount/cash back platform for supermarkets and high street retailers.
* Health Assured Employee Assistant Programme.
* Employee Referral Scheme - receive up to £500.
* Quarterly Volution Values Award - £100 if nominated.
* Ongoing training & development.
You can learn more about us here: https://www.manrose.co.uk/
Job Types: Full-time, Permanent
Pay: From £23,500.00 per year
Benefits:
* Company events.
* Company pension.
* Employee discount.
* Free flu jabs.
* Free parking.
* Health & wellbeing programme.
* On-site parking.
* Referral programme.
* Transport links.
Schedule:
* Monday to Friday.
Application question(s):
* Do you have any current or future sponsorship requirements? YES or NO.
Experience:
* Complaint handling: 1 year (preferred).
* Engineering or technical: 1 year (preferred).
Work Location: In person.
Reference ID: CSA54728.
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