Job summary Hingham Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis for 37.5 hours per week, across five days. The care navigator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who ideally has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments. Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us Hingham is a beautiful small market town with a Georgian marketplace. It is a thriving town with a primary school, library, pub, co-op supermarket, butcher, and baker. It is close to Norwich and Wymondham, Attleborough and Dereham. Our clinical team consists of a total of 8 GPs, 5 practice nurses, 2.5 HCAs, 2 clinical pharmacists, mental health practitioners, first contact physio, and social prescriber. We teach year 3 medical students and are research active. More about us: We have a happy, stable team with friendly atmosphere. We are blessed with really lovely patients. Our patients are appreciative of our efforts. We have a virtuous cycle of satisfied patients. We are efficient. We are on our patients side. We value relationships and continuity. We know our patients. Our philosophy is to be caring, friendly, efficient and safe. Benefits include: Competitive salary NHS pension scheme Annual leave: 25 days plus bank holidays pro rata Free on-site parking Eye-care vouchers Date posted 05 January 2025 Pay scheme Other Salary £11.70 to £12.20 an hour Contract Permanent Working pattern Full-time Reference number 8693 Job locations 26 - 28 Hardingham Street Hingham Norfolk NR9 4JB Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Person Specification Qualifications Essential None Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Qualifications Essential None Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 26 - 28 Hardingham Street Hingham Norfolk NR9 4JB Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)