Job summary We are looking to recruit an enthusiastic, experienced and motivated individual to join our team. This is a full time post (37.5 Hours per week), and you will be offered a fixed term contract for maternity cover until 31st July 2026. The role of Assistant Service Manager provides a senior point of contact to A&C staff for the Prosthetics Rehabilitation Unit and the Orthotics Department. They will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures. This post is 1.0 WTE to cover between Monday to Friday and the working hours are 9am-5pm. Main duties of the job The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. They will work closely with the Service Manager and Operations Manager to ensure the Trust's Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary. They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues. About us Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/ Date posted 04 February 2025 Pay scheme Agenda for change Band Band 6 Salary £42,939 to £50,697 a year per annum inclusive of HCAS Contract Fixed term Duration 16 months Working pattern Full-time Reference number 392-RNOH-1158 Job locations Stanmore Hospital Brockley Hill Stanmore HA7 4LP Job description Job responsibilities This role will primarily be focused on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives. Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members. Please see attached job description for more information about this role. Job description Job responsibilities This role will primarily be focused on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives. Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members. Please see attached job description for more information about this role. Person Specification Qualifications Essential A management qualification e.g. DMS or equivalent or equivalent knowledge Evidence of continuing professional development Desirable Degree/Management Diploma or equivalent knowledge ECDL or equivalent Experience Essential Experience of supervising staff including the use of HR policies and procedures Experience of patient administration work in a healthcare setting Experience of patient administration work in a healthcare setting Experience of using a full range of IT/Patient data systems Involvement in budget management Experience of waiting list management Experience of patient pathway management in accordance with national waiting times standards (RTT and Cancer) Desirable Knowledge of project management Skills and Abilities Essential The ability to analyse information and make recommendations for action Excellent interpersonal and customer care skills The ability to prioritise tasks effectively Well-developed problem solving skills and flexible approach to developing solutions Excellent presentation, verbal and written communications skills Able to develop relationships working with different professional groups and across organisational boundaries Computer literate: Microsoft Word, Internet and Email, Excel, PowerPoint, database Negotiation and influencing skills. Able to work independently and to prioritise own workload, using own initiative Able to remain calm under pressure Team skills, with evidence of delivering within a team environment IT Skills (to be tested during probationary period) Knowledge Essential Understanding of supervisory responsibilities Ability to manage multiple tasks and prioritise workload Excellent written and verbal skills Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS service provision through knowledge of healthcare administrative systems and processes in patient pathway Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications Knowledge of confidentiality and data protection principles Knowledge of health and safety Equality and diversity Disposition and Attributes Essential Proactive, takes own initiative Willing to take ownership and accountability Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work oCommitted to a patient/client first philosophy Able to deal very sensitively and non- confrontationally with colleagues, patients and relatives Confident to work assertively with multi- disciplinary teams Person Specification Qualifications Essential A management qualification e.g. DMS or equivalent or equivalent knowledge Evidence of continuing professional development Desirable Degree/Management Diploma or equivalent knowledge ECDL or equivalent Experience Essential Experience of supervising staff including the use of HR policies and procedures Experience of patient administration work in a healthcare setting Experience of patient administration work in a healthcare setting Experience of using a full range of IT/Patient data systems Involvement in budget management Experience of waiting list management Experience of patient pathway management in accordance with national waiting times standards (RTT and Cancer) Desirable Knowledge of project management Skills and Abilities Essential The ability to analyse information and make recommendations for action Excellent interpersonal and customer care skills The ability to prioritise tasks effectively Well-developed problem solving skills and flexible approach to developing solutions Excellent presentation, verbal and written communications skills Able to develop relationships working with different professional groups and across organisational boundaries Computer literate: Microsoft Word, Internet and Email, Excel, PowerPoint, database Negotiation and influencing skills. Able to work independently and to prioritise own workload, using own initiative Able to remain calm under pressure Team skills, with evidence of delivering within a team environment IT Skills (to be tested during probationary period) Knowledge Essential Understanding of supervisory responsibilities Ability to manage multiple tasks and prioritise workload Excellent written and verbal skills Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS service provision through knowledge of healthcare administrative systems and processes in patient pathway Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications Knowledge of confidentiality and data protection principles Knowledge of health and safety Equality and diversity Disposition and Attributes Essential Proactive, takes own initiative Willing to take ownership and accountability Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work oCommitted to a patient/client first philosophy Able to deal very sensitively and non- confrontationally with colleagues, patients and relatives Confident to work assertively with multi- disciplinary teams Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Stanmore Hospital Brockley Hill Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)