About the role
Join our Housing Register team at Dorset Council and make a meaningful difference in the lives of individuals and families experiencing homelessness.
You will be working within a friendly, dynamic, and supportive team while collaborating in a confidential environment.
You will have access to a range of employee benefits and training opportunities to help you with your personal development and career progression.
What can you expect to be doing:
You’ll work within the Housing Register team at Dorset Council, being the first point of contact for the Housing Register. This includes answering telephone calls and responding to email enquiries related to the Housing Register. These enquiries will vary from the public and other internal/external services, where you will provide advice and signposting as applicable.
If applicants have difficulties completing a Housing Register application form, you will assist them and complete the application over the telephone.
You will work closely with the Housing Register Assessors who will assess the applications in line with the Dorset Allocations Policy.
You will also assist with data cleansing of the Huume system to ensure our data is accurate for reporting purposes.
About you
* You will be working within a friendly, dynamic, and supportive team while collaborating in a confidential environment.
* The working environment is busy and dynamic, subject to interruptions to deal with queries via telephone and email, so you will need to balance multiple priorities effectively.
* You will have excellent telephony and written skills to provide as much advice and support to our applicants as possible.
* Due to the busy nature of Housing services, it is essential that you can work effectively under minimal supervision.
Further Information
For further information regarding this position, please contact Andrea Bright, Senior Housing Register Assessor, at 01202 228813.
This is a full-time role at 37 hours per week.
This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
This post requires access to sensitive information and will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.
About Us
We’re passionate about making Dorset a great place to live, work, and visit. Working for us should be no exception.
At Dorset Council we:
* provide more than 450 services to over 300,000 residents
* have ambitious aspirations
* are excited about our future
* care about Dorset and all the people who live here
* know that all roles make a difference and that our employees are key to our success
You will:
* have access to a range of employee benefits
* be part of an organisation that supports each other to grow and succeed
* have access to training opportunities to help with your personal development and career progression
We are committed to becoming a more diverse and inclusive organisation. We recognize that recruitment and inclusion of individuals with diverse skills, perspectives, and backgrounds will bring real strength to the council and our communities.
We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.
We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.
If appointed, the personal information we collect from you will be shared with Cifas to prevent fraud and verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.
This role is UK based, and we will need to establish your Right to Work as part of the appointment process.
We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.
Find out more about how to apply.
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