IT Support Analyst - (Netsuite) SDL Solutions Limited is seeking a Support Analyst for our client, you will provide support for all issues on Netsuite and integrated systems. Liasing with third party companies when required to deliver fixes and changes in a timely manner. Testing fixes, changes and new releases for suitability before releasing to the live environments. Primary Responsibilities • Promote the use of Netsuite and be the central point of contact within the company • Maintain a register of open issues / enhancement requests • Liase with partner companies to help scope, develop and deliver necessary changes • Act as first line of support for any issues raised on Netsuite or the related systems • Administer the systems setting up new users and uploading data as required to support the business • Developing reports, Dashboards and other small enhancements to drive adoption and reduce reliance on third parties • Test or coordinate user testing in Netsuite Sandbox to approve changes before implementation • Maintain awareness of Oracle Netsuite capabilities through its twice yearly upgrade program determining where upcoming features could be employed within the business. Secondary responsibilities • Support the Desktop support analyst by responding to general IT queries as required. • Support the Head of IT with other IT related projects as required • Ability/Willingness to travel to branches / Distribution Centres with own car or use of pool car Knowledge and Skills • Assertive communication skills, able to drive agenda with users or suppliers • Ideally up to two years Netsuite experience or 2 years using a similar ERP or Supply Chain system • Good General Microsoft and Active Directory knowledge • Experience/Appreciation of branch networks, VPN, VLANs implementation • Good Excel skills for data imports and manipulation • Experience of Retail or Warehouse operations • Self-starter happy to work with minimal supervision • Able to maintain clear documentation of project progress and challenge timescales where necessary • Complimentary knowledge – Celigo, Waerlinx, Slimstock, Courier Integrations, EPOS, SQL, Sharepoint, Office365, Prima Hours: Flexible – 8.00am – 4pm / 10am – 6pm, Hybrid – 2 days in the office. Must live within 30 miles of the office Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Application Support, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, Netsuite, VMWare, Hyper-V, SQL, VPN, VLAN, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London IT Support Analyst - (Netsuite)