We now have a fantastic opportunity for a Operations Director to join the Sunbelt Rentals leadership team for Trakway.
The Operations Director is central to the delivery of our strategic objectives and will offer you the opportunity to drive improvements to our customer service capability, provide leadership and focus, and enable the business to operate more collaboratively and efficiently.
As Operations Director, your key responsibilities are to direct and control the Trakway Operations business, providing strategic guidance, vision, and direction to the Director of Trakway to ensure the business unit achieves its mission and objectives. You will support our Service Centres to improve the customer experience and achieve operational efficiencies. You’ll also work closely with the Regional Sales Director to develop and deliver the growth plan for your region, ensuring that financial and operational performance targets are met and exceeded where possible.
You will provide strategic leadership and management to a profit-generating operational delivery team and develop business relationships to increase Trakway's market share. You will also foster a culture of “Total Customer Excellence” among the team.
About The Role
We now have a fantastic opportunity for a Operations Director to join the Sunbelt Rentals leadership team for Trakway.
The Operations Director is central to the delivery of our strategic objectives and will offer you the opportunity to drive improvements to our customer service capability, provide leadership and focus, and enable the business to operate more collaboratively and efficiently.
As Operations Director, your key responsibilities are to direct and control the Trakway Operations business, providing strategic guidance, vision, and direction to the Director of Trakway to ensure the business unit achieves its mission and objectives. You will support our Service Centres to improve the customer experience and achieve operational efficiencies. You’ll also work closely with the Regional Sales Director to develop and deliver the growth plan for your region, ensuring that financial and operational performance targets are met and exceeded where possible.
You will provide strategic leadership and management to a profit-generating operational delivery team and develop business relationships to increase Trakway's market share. You will also foster a culture of “Total Customer Excellence” among the team.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and your career aspirations.
What will you need to succeed in the Operations Director role?
* A proven track record in a senior operational delivery role where you have delivered strategic aims and driven efficiencies and change to achieve these goals.
* A customer-centric approach with experience of delivering an exceptional customer experience.
* Strong commercial skills and business acumen with excellent financial planning and budget management skills.
* Experience in determining policy and procedures.
* Experience of delegation.
* Organizational skills to ensure work is completed by self and team within required timeframes.
* Experience operating at managerial and strategic levels.
* Evidence of completing work in line with project objectives.
* Strong business acumen and a comprehensive understanding of the operational environment and external factors, including key financial metrics that drive growth regarding ROI and operating profit.
* Ability to understand and manage complex business/financial data and help others do the same.
Desirable
* Extensive knowledge of Trakway, Barriers and Fencing, and Bridging industry operations.
* Understanding of the product range at SBR Trakway, including specifications.
* A track record of challenging current thinking and embedding cultural and business change programmes.
* Experience with the Operational Experience programme (or similar), with a record of delivering continuous operational improvement.
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