Are you looking for a career move where you can combine your customer service skills and knowledge of welfare benefits/debt recovery to help create homes and schemes that we can all be proud of? Join us as an Income Officer.
At Sapphire Independent Housing we are on an exciting journey. We have grown the business, expanded and diversified so that we can deliver much needed accommodation and services in London and Hertsmere.
Now we’re seeking an Income Officer to provide a rent and debt collection service that is focused on engaging with and supporting residents. Working proactively and creatively, it will be part of your role to set rent levels for both resident and property, to set service charge levels, to carry out rent/receipt accounting, and to minimise the levels of debt.
Managing a caseload of accounts, you’ll work with residents to maximise their income, manage their budgets effectively and sustain their tenancies – as well as, if necessary, initiating legal proceedings. To provide the best practical support, you’ll need to liaise effectively with the Housing Benefit Department and Department for Work and Pensions and to make good use of all information that is available.
We’re looking for:
1. Experience of providing customer focused service.
2. Experience of working as part of a team and wit...