Customer Service Executive Location: Bedford Salary: GBP28,000 - GBP32,000 per year Hours: Week one: 8am - 4.30pm Week two: 12pm - 8.30pm Job type: Full-time, permanent Bridge Recruitment is helping one of our well established clients recruit for an experienced Customer Service Executive to join their ever expanding team. Responsibilities of the Customer Service Executive: · Provide 'best in class customer service during every touchpoint that both delights customers and exceeds their expectations. · Process and manage sales orders received via email through the business process, ensuring that we achieve our scheduled despatch dates. · Provide accurate and timely communication with customers particularly ensuring all purchase orders, including schedule updates, are confirmed in line with our target response time. · Handle incoming telephone and email enquiries and respond to requests for information such as order progress, product pricing and product availability. · Quickly identify situations that require specialist information and re-direct customers accordingly. · Embrace the business's complaints process by proactively managing customer complaints and taking appropriate action to resolve issues while providing outstanding customer support. · Work with a variety of both internal and external customer IT systems to support management of the sales order process. · Interpret system generated reports and take appropriate action to manage exceptions. · Maintain digital filing...