Customer Service Director
Location: Green Lane, Walsall
Remuneration: £100k + negotiable DOE plus excellent package
Reporting to: Managing Director
Position Type: Full-time | Travel: 10%+
Putting Customers at the Heart of Safe, High-Quality Water Services
Our clients purpose is clear: to provide safe, high-quality, and reliable water to their customers, every day. As Customer Service Director, you will lead the way in delivering outstanding service, ensuring that every customer interaction builds trust, enhances satisfaction, and reflects their commitment to excellence.
This is an opportunity to shape their customer service strategy, drive transformation, and ensure they continue to deliver exceptional service for all their customers.
Why Join them?
1. Make a real impact – Lead a customer-first strategy that enhances trust, accessibility, and satisfaction.
2. Drive transformation – Innovate through digital technologies and service enhancements.
3. Engage at the highest level – Collaborate with industry bodies, regulators, consumer groups, and key stakeholders.
4. Lead high-performing teams – Inspire and engage diverse teams to deliver for customers.
5. Deliver performance excellence<...