RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage.
Our philosophy is making all our customers feel the best version of themselves. Filling a gap in the market with feminine shapes and high-quality materials from every day to Occasion wear. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality, or time of day.
We're looking for a Wholesale Operations Admin Assistant to join the team at this pivotal stage in our growth journey. You'll help maintain the high standards of service for our Wholesale Partners via the timely delivery of our stock.
Role Overview:
You will will manage the day to day operations for our Wholesale partners -end-to-end booking of shipments to wholesale accounts, ensuring accurate, on-time delivery to our wholesale partners.
This role is ideal for a detail-oriented, proactive individual who takes pride in their work and has a commercial mindset.
Key Responsibilities:
* Schedule and book shipments with wholesale retailers, ensuring seamless coordination and timely delivery.
* Issue shipping labels through the DHL portal and coordinate the full shipping process from order to delivery.
* Prepare commercial invoices manually using NetSuite and Excel, maintaining accuracy for all shipments.
* Directly communicate with our 3PL partner to arrange shipments and provide tracking information to the sales team.
* Share EAN product data with wholesale clients ahead of each shipping window, ensuring they have all necessary product information.
* Maintain up-to-date wholesale customer details in NetSuite and ensure these are shared with relevant teams.
* Support the Logistics Manager by creating and managing shipping and customs documentation.
* Prepare specific customer documents, such as AZO certificates and country-of-origin (COO) details, as needed per territory.
* Manage customer communication by providing packing lists, shipment details, and estimated delivery dates.
* Track and monitor shipments, updating customers and ensuring automated tracking details are accurately shared.
* Assist the Wholesale Operations Manager in handling order dispatch and returns.
Required Skills and Experience:
* Ideally 2+ years of experience in wholesale operations, with an understanding of wholesale and logistics processes
* Experience working with retailer customer portals such as Tradestone, Bamboo Rose Portal, and VEX
* Experience using inventory control software such as Netsuite
* Experience usingMicrosoft Excel
* Excellent customer service and communication skills, with a strong attention to detail and accuracy
* Ability to investigate and resolve discrepancies efficiently
* Thrives in a fast-paced, team-oriented environment
* Able to travel - you'll be required to visit our warehouse in Swindon on an ad-hoc basis
Why RIXO?
* Hybrid working - we're in the office 3 days a week
* 25 days holiday, plus 8 bank holidays
* Generous discount on RIXO items
* Regular staff sample sales
* Regular staff social events
* Enhanced maternity and paternity leave
* Health Cash Plan benefit
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