Field Engineer / 3rd Line Field Engineer required for my client based in Richmond for a permanent role.
Candidates must be based within 60 minutes of Richmond and be capable of providing hands-on support, completing high-quality installations, and handling third-line escalations with minimal oversight.
Own vehicle is required.
Key Responsibilities
Technical Support and Troubleshooting:
* Address complex third-line technical issues related to servers, networks, and cloud environments.
* Manage and administer hybrid IT systems, including Azure AD, Microsoft 365, and VMware environments.
* Configure advanced networking setups such as VLANs, NAT, DNS, and firewalls.
On-Site Engineering:
* Conduct professional installations, including hardware setups and network infrastructure upgrades.
* Implement cable trunking and ensure all physical work aligns with high-quality standards.
Project Collaboration:
* Support large-scale IT projects like system migrations and infrastructure deployments.
* Develop and maintain accurate documentation for technical configurations and solutions.
Candidate Qualifications
Experience:
* 5+ years in 3rd line support or field engineering, with a track record of independent technical problem-solving.
Technical Skills:
* Proficient with Windows Servers, Microsoft 365, and advanced networking concepts.
* Knowledgeable in Dell PowerEdge, Cisco technologies, and tools like SolarWinds.
...