We are currently seeking a Customer Service Administrator to join a dynamic team within the Food, Beverage, & Tobacco industry. Our client, a global manufacturer and supplier of flavourings, extracts, and essences, is dedicated to creating impactful taste solutions that drive brand innovation and delight consumers.
In this role, you will be responsible for managing orders across various UK sites and overseas partners. Your top priority will be providing fast, accurate responses to customer queries and ensuring adherence to the segmentation process. You will collaborate with commercial teams on pricing, minimum order quantities, and logistics, while also ensuring that customers receive best-in-class information on lead times and logistics.
Key Responsibilities:
Enter orders and communicate delivery information to customers
Maintain accurate records and perform electronic filing
Liaise with customers, Account Managers, and colleagues across multiple sites
Continually improve pricing and quotation files
Administer systems consistently and accurately
Serve as an internal customer champion and assist in various departmental tasks
Cover for colleagues during sickness and holidays
Provide reception cover on a rotational basisTo excel in this role, you must have proven experience in customer service and/or sales support. Additionally, you should have a good understanding of Microsoft products such as Excel and Word.
Preferred qualifications and experience include p...