Customer Service Executive - Malmesbury
£25,000 - £27,500
We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base, our client is looking for a passionate Customer Service Operative to join their customer services department.
You will be effectively managing the customer journey from the first point of call, issuing support and referring to selected departments. Throughout this role, you will be managing a portfolio of customers, ensuring site safety and management of these.
This role contains varied responsibilities for the hungry candidate to get stuck into. If you're a confident communicator with an ability to provide a positive customer experience, this is the position for you.
Working hours: 07:00am - 19:00pm on a 4 on and 4 off rota providing a perfect work-life balance.
Benefits our client offers permanent staff:
1. 10% annual bonus scheme
2. 20 days annual leave entitlement and bank holidays
3. Life Insurance
4. Free onsite parking
5. Company pension scheme
6. Joining a fantastic company culture all working towards a joint goal
Responsibilities:
1. Managing customer relationships, arranging quotes and relationship management
2. Dealing with inbound customer enquiries
3. Processing and actioning work orders compiled by clients
4. Managing a portfolio of client requests and providing aftercare
5. Dealing with invoice queries and issuing customer invoices
6. General administration duties
7. Handling complaints in accordance with the agreed escalation process
Minimum Requirements:
1. Previous exposure within an administrative or customer service role is essential
2. Confident communicator with the ability to build secure relationships
3. A progressive and professional mindset with the desire to grow
4. Previous experience with invoicing or customer queries would be advantageous
5. Excellent attention to detail
6. Competent in Microsoft Office and Outlook
7. Able to multitask and prioritize workload
8. Full UK Driving License
Locality: Chippenham, Cirencester, Royal Wootton Bassett, South Cerney, Stroud, Tetbury #J-18808-Ljbffr