Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns: Our centres are typically open seven days a week, from 9 am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Responsibilities:
* Provide great customer service, with the ability to communicate at all levels
* Maintain high energy and the ability to work in a fast-paced environment
* Be a friendly, supportive, and helpful team player
* Exhibit flexibility with working hours and shift patterns
* Demonstrate basic literacy and numeracy skills
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016, we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Puttstars, and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.
Benefits:
* The opportunity to earn an extra 50p per hour, paid to you every month
* Access to apprenticeship programmes and our in-house management training programmes
* Optional pension plan
* Additional days holiday with length of service up to five days
* Ongoing training and development, with the opportunity to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when you are working
* Access to our Employee Assistance Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
* Financial long service awards
* A £15 donation to our dedicated charity partner when you complete your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
Shift Patterns:
* Weekday AM shifts are typically 09:00 - 17:00
* Weekday PM shifts are typically 17:00 - 00:00
* Weekend AM shifts are typically 09:00 - 18:00
* Weekend PM shifts are typically 16:00 - 01:00
Opening times and shift patterns will vary from centre to centre; your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
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