Customer Service Team Leader – Cheltenham
Up to £30,000 DOE | Full-Time | Permanent
Cheltenham
Monday – Friday, 9:00am – 5:00pm + 1 Saturday per month
Are you an experienced customer service professional ready to step into a leadership role? Or perhaps you're a team leader already, looking for a fresh opportunity in a new environment? If you’re passionate about delivering outstanding customer service and supporting a team to succeed, this could be the perfect next step in your career.
We’re recruiting for a Customer Service Team Leader to join a busy and growing business based in Cheltenham. You’ll play a key role in overseeing day-to-day customer interactions across phone, email, and webchat, while coaching and supporting your team to consistently deliver excellent service.
What You’ll Be Doing:
Leading and supporting a small customer service team in daily operations
Acting as a point of escalation for more complex queries and customer complaints
Monitoring response times and ensuring service standards are met
Providing hands-on support via phone, email, and chat as needed
Collaborating with suppliers and internal teams to resolve order and stock queries
Training and mentoring team members, identifying development opportunities
Overseeing payment processes and ensuring customer satisfaction throughout
Assisting with recruitment, rotas, and team planning where required
What We&rsq...