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About Us
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, empowering people and enriching our planet.
The Body Shop is committed to generating positive economic, social, and environmental impact. We need someone who’s not afraid to mix things up.
Your Role in a Nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More About the Role
Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the Store Manager. You will oversee the operations and commercial practices of the store, maintaining harmony and efficiency on the shop floor.
Delivery - Retail-related beauty expertise is highly desirable. Our Assistant Store Managers must be able to learn and use internal systems, analyze performance, and manage the commercial side of the store. We’re looking for individuals with strong relationship skills who can coordinate between customers, the team, and the manager.
Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and resolve issues quickly. We’re looking for flexible and responsible role models capable of attracting, retaining, and growing people who reflect the brand.
What We Look For
* Experience working within a customer service and/or beauty environment with sales and service targets.
* Working knowledge of shop operation processes.
* Demonstrated success in driving sales by leading and motivating a team.
* The ability to solve problems in a timely manner.
* Ability to work flexible hours, including holidays, nights, and weekends.
* Good IT skills.
* Outstanding communication and operational skills.
* Flexibility to work across Sunday to Saturday.
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