Summary
Dental Practice established for over 30 years, requires Front of House receptionist, as part of a warm friendly team. An exciting opportunity has arisen for apprentices to join the reception team. You will be booking in patients, greeting patients and handling the administration.
Wage
£9,984 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday Shifts to be disclosed.
30 hours a week
Possible start date
Sunday 2 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Ensuring visitors and customers are directed to the relevant staff member and treatment room.
Answering phone calls, emails and/or directing these communications to the correct department/staff person and dealing with outgoing mail.
Making visitors to the site feel welcome. Taking payments and signatures for NHS purposes.
Duties of the Post:
• Taking and directing phone calls.
• Completing administrative tasks.
• Tidy, organising, and maintain the reception area.
• Enforcing office protocols and policies.
• Keeping basic office supplies like pens stocked and accessible to visitors and staff.
• Ordering supplies for the rest of the office.
• Signing in visitors and asking them to sign relevant paperwork.
• Answering questions about office hours.
• Interacting with other colleagues.
• Scheduling appointments.
• Maintaining front door.
• Representing the business with a positive attitude and professional appearance.
• Engaging in marketing to a minor degree.
• Carrying out end of day close up checks.
Where you’ll work
31 Princes Crescent
Morecambe
LA4 6BY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LANCASTER AND MORECAMBE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Level 3 Business Administrator apprenticeship standard.
Relevant training will be provided through Lancaster and Morecambe College.
Functional Skills may be required if entry requirements not met.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills