Job summary Dilston Medical Centre is a busy but very friendly GP practice located in Fenham, Newcastle and has just under 9,000 patients on its register. We are looking to recruit an experienced receptionist to join our friendly Reception team. The post will be 37.5 hours between 7am and 6.00pm and spread over 4/5 days the practice offers early opening hours several mornings a week. The successful candidate must be familiar with SystmOne. Our frontline staff are usually the first point of contact for patients therefore excellent customer service, literacy and communication skills are essential. Applicants should be highly motivated who can show initiative within their work and have the ability to work independently. Main duties of the job Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Process appointment requests from patients by telephone and face to face Process appointment requests from Doctors, Nurses and Health Care Professionals Deal with visit requests Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records Process repeat prescription request in accordance with Practice guidelines About us Dilston Medical Centre has 2 GP Partners and a Salaried GP. We also employ a Clinical Team, including an Advanced Practitioner, Nurse Practitioner, Practice Nurses and HCA. The admin and reception team work varied hours and overall the Practice is managed by a Practice Manager and Deputy Practice Manager. The practice is open Monday to Friday with Extended Hours on a Tuesday and Wednesday morning. We run a variety of clinics inhouse and have nearly 9000 patients, who speak over 75 languages. Inhouse training and social events are held regularly (pre Covid) and there is a very supportive team in situ to help the new appointee feel at ease very quickly. Date posted 27 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A4195-25-0002 Job locations 23 Dilston Road Fenham Newcastle Upon Tyne NE4 5AB Job description Job responsibilities Dilston Medical Centre Job Description JOB TITLE: Receptionist REPORTS TO: Practice Manager and Reception Manager HOURS: 37.5 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing, scanning & coding post into medical records Photocopy as requested General administration duties as necessary Reception Greeting and receiving patients and visitors Providing completed repeat prescriptions to patient GDPR compliance to ensure Patient confidentiality Cover all reception duties as necessary Appointments Process appointment requests from patients by telephone and face to face Process appointment requests from Doctors, Nurses and Health Care Professionals Deal with visit requests Computer Excellent IT skills Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records Process repeat prescription request in accordance with Practice guidelines Telephone An excellent and professional telephone manner at all times Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Undertake all mandatory training in a timely manner Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Job description Job responsibilities Dilston Medical Centre Job Description JOB TITLE: Receptionist REPORTS TO: Practice Manager and Reception Manager HOURS: 37.5 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing, scanning & coding post into medical records Photocopy as requested General administration duties as necessary Reception Greeting and receiving patients and visitors Providing completed repeat prescriptions to patient GDPR compliance to ensure Patient confidentiality Cover all reception duties as necessary Appointments Process appointment requests from patients by telephone and face to face Process appointment requests from Doctors, Nurses and Health Care Professionals Deal with visit requests Computer Excellent IT skills Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records Process repeat prescription request in accordance with Practice guidelines Telephone An excellent and professional telephone manner at all times Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Undertake all mandatory training in a timely manner Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Person Specification Qualifications Essential Previous Experience of working within a General Practice Reception environment Experience of using own initiative/multi tasking Experience of excellent customer service Practical experience of SystmOne recording systems Good standard of general education Adaptability Ability to make yourself compatible within the Team, and work effectively as a team member. Self motivated/resourceful Flexibility/available to work flexible hours demanded by the job Confidentiality, integrity and honesty Keyboard skills Desirable GCSE Mathematics GCSE English Negotiation and conflict management Problem solving skills Interpersonal skills Planning and organising skills Performing under pressure/ ability to remain calm, controlled and professional Person Specification Qualifications Essential Previous Experience of working within a General Practice Reception environment Experience of using own initiative/multi tasking Experience of excellent customer service Practical experience of SystmOne recording systems Good standard of general education Adaptability Ability to make yourself compatible within the Team, and work effectively as a team member. Self motivated/resourceful Flexibility/available to work flexible hours demanded by the job Confidentiality, integrity and honesty Keyboard skills Desirable GCSE Mathematics GCSE English Negotiation and conflict management Problem solving skills Interpersonal skills Planning and organising skills Performing under pressure/ ability to remain calm, controlled and professional Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dilston Medical Centre Address 23 Dilston Road Fenham Newcastle Upon Tyne NE4 5AB Employer's website http://dilstonmedical.nhs.uk/ (Opens in a new tab)