Collections advisor

We have an exciting opportunity as a Collections Advisor, to make a positive impact on customers' lives during a challenging time. It's an excellent chance to join a great team and contribute to the well-being of Thames Water customers.What you’ll be doing as a Collections AdvisorAs a Collections Advisor, you will be responsible for supporting customers through inbound and outbound calls via telephone. It’s important to take the time to listen to their situation and affordability when organising collections through payment and arranging payment plans.
* Engage with customers to understand their billing enquiries and disputes, ensuring each interaction is handled with empathy and efficiency.
* Take ownership of each case, tailoring your approach to meet the specific needs of each customer.
* Organise collections through manageable payment plans, always considering the customer's financial circumstances.
* Ask thoughtful questions to make customers feel heard and supported, fostering a positive experience.
Location: Walnut Court, SwindonStart date: Monday 11th NovemberWorking Hours: Hybrid – Monday to Friday, between the hours of 8 am to 8 pm.Shift pattern as detailed below:
* 8.00 am – 3.45 pm
* 8.30 am – 4.15 pm
* 9.00 am – 4.45 pm
* 9.30 am – 5.15 pm
* 10.00 am – 5.45 pm
* 12.15 pm – 8.00 pm