Hours:
08.30 to 17.00 - Monday - Thursday
08.30 to 16.30 – Friday
We are seeking a dedicated IT Support professional to join our team.
The ideal candidate will possess a strong understanding of computer systems, networks, and troubleshooting methodologies. This role is essential in providing technical assistance to our staff and ensuring that all IT-related issues are resolved efficiently.
You will be the first point of contact for IT support, helping to maintain a smooth operational environment.
Main Objective
To take primary responsibility for supporting, maintaining, and evolving the Indigo iWMS system to ensure it effectively supports our warehouse and logistics operation. The role will also assist the IT Manager with wider departmental administration and IT support, contributing to the company’s business objectives.
Duties and responsibilities
* Indigo iWMS Ownership: Act as the primary contact for all Indigo iWMS support requests, issues, project processes, and improvements.
* Issue Management: Log, prioritise, and investigate 1st and 2nd line technical issues.
* System Monitoring and Issue Resolution: Perform daily checks on the iWMS system and its integration with our ERP (K8), investigating and resolving any errors.
* Project Focus and Delivery: Support the Indigo iWMS upgrade and rollout, with a clear focus on outcomes, milestones, and business deliverables.
* Vendor and Partner Liaison: Communicate with suppliers and business partners to ensure the best service and price, while meticulously tracking expenditure.
* IT Support and Advice: Offer guidance to all staff regarding:
The use of computers and IT hardware.
Software applications (e.g., Microsoft Office, VPN, shared directories).
Adherence to company IT policies.
* Training and Onboarding: Support onboarding and upskilling of users on iWMS functionality.
* Configuration and User Administration: Maintain user roles, permissions, and settings within the WMS.
* ERP Support: Support ERP system users by managing permissions, creating accounts, troubleshooting issues, and generating reports.
* Emergency Support: Provide out-of-hours support in case of system failures.
* Additional Duties: Perform all other duties as required and as commensurate with the role.
Pre-Existing Skills Required:
* Comprehensive IT Knowledge: Broad understanding of IT systems and infrastructures.
* Communication: Strong ability to communicate clearly and effectively.
* Planning and Organization: Proficient in planning and managing tasks efficiently.
* Deadline Management: Capable of working under pressure and meeting deadlines.
At Britpart we offer great jobs, great pay and great chances of progression within a friendly and supportive work environment. Other benefits include:
* Health Cash Plan
* Pension Plan
* Staff Discount on Product
* Training and Upskilling
* Free On Site Parking
* Additional holidays at 2, 3 & 5 year work anniversaries
* Salary increase after successfully passing a 6 month probation
* Annual Discretionary Bonus Scheme
Britpart is committed to promoting within the team and individuals who can demonstrate initiative, motivation and a “can do” attitude can expect to progress to more senior roles.
As the UK’s leading supplier of parts for Land Rovers, Britpart is one of the fastest growing companies in Shropshire with a national and international reputation for high levels of stock availability, quality parts and excellent customer service. We are now looking for new staff to join our winning team, located on a prestigious 55-acre site in Craven Arms.
Application form available to download - here or alternatively telephone for an application form - 01588 672711
In order to be considered for employment please complete and return the Britpart employment application form.
Send completed application form to:
Michele Handley
BORDER HOLDINGS (UK) LTD
The Grove, Craven Arms,
Shropshire, SY7 8DA
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