Job Title: Part-Time Call HandlerLocation: Bangor (On-Site)Contract Type: Temporary (Ongoing)Hourly Rate: £12.58 per hour Hours: Part-Time (25 hours per week, 5-hour shifts per day, Monday to Sunday, shifts between 8:00 AM - 11:00 PM) About the Role:We are looking for enthusiastic and customer-focused Call Handlers to join our team in Bangor. This is a part-time, on-site position, offering a competitive hourly rate of £12.58. The role involves managing high volumes of calls, with flexible shifts scheduled across the week, including evenings and weekends. Key Responsibilities:
* Handle a high volume of inbound and outbound calls professionally and efficiently.
* Provide accurate information and support to customers.
* Address customer queries, resolve issues, and escalate when necessary.
* Maintain detailed and accurate records of all customer interactions.
* Adhere to company policies and procedures.
* Work collaboratively with team members to meet performance targets.
Requirements:
1. Previous experience in a customer service or call handling role is desirable.
2. Excellent communication and interpersonal skills.
3. Ability to work in a fast-paced environment and handle challenging situations calmly.
4. Strong attention to detail and organisational skills.