Job Title: Level 3 Vehicle Technician
Location: Oxford
We have a requirement for a Level 3 Vehicle Technician to work out of Oxford for a permanent position.
Salary: GBP28,000 per year plus Bonus (up to 2k per month).
Working Hours:
Monday to Friday & alternate Saturdays
8:30 - 5:30 plus overtime available
Benefits:
* Car Benefit Scheme (after successful completion of probation period)
* Comprehensive training provided.
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Staff discount scheme
* Sick pay
* Health and wellbeing programme
Key Responsibilities:
* Work as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards.
* Carry out all workshop work in an efficient and safe manner to meet customer requirements and maximise workshop utilisation and productivity.
* Examine vehicles and diagnose non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned.
* Examine vehicles and report defects against relevant regulatory bodies.
* Carry out each job within the budgeted time as set out on the job card to maintain own labour productivity.
* Work in accordance with workshop and Centre Health & Safety requirements.
* Maintain workshop standards of cleanliness and tidiness.
* Take personal responsibility for the daily maintenance of workshop equipment and report equipment defects or problems that need attention.
* Follow key processes to achieve specified quality and efficiency targets.
* Work with the Centre to develop and improve more efficient processes.
* Communicate with customers to summarise the details of the work required or carried out, and answer their questions.
* Provide customers with a detailed technical explanation (where required) in a way that recognises their level of technical proficiency.
* Listen carefully to customers and build rapport and understanding during these discussions to deliver customer satisfaction.
* Coach and support apprentice technicians by explaining repairs step-by-step or allowing them to carry out parts of a job.
* Provide assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology.
* Attend specialised training as required by the relevant manufacturer.
* Work with colleagues and other teams across the Centre to provide a seamless service to customers.
* Ensure opportunities for sales are followed up by the most appropriate specialist.
* Report on technical problems using appropriate procedures.
* Handle customer data in line with GDPR.
* Perform ad hoc duties as required to meet the needs of the business.
* Must hold level 3 vehicle technician competence.
This job description describes (but does not limit) the main duties and responsibilities of the job. These are subject to variation by the company as necessary to respond to changes, both internal and external.
Please apply with an up-to-date CV to be considered.
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