Job Description – Venue Operations Manager About The Vic The Vic, formerly known as “The Art School”, is undergoing a reopening at the start of 2025, hoping to regain its rightful place as part of Glasgow’s cultural fabric by creating a space for creative performance, live music, markets and club nights. The site itself is based just off Sauchiehall Street in the Glasgow City Centre & operates a bar/café and performance venue. Its primary focus is as a members club serving the GSA’s student base, creating a high calibre of student experience through a diverse program of club nights, creative performances and community-centred events. Parent Organisation DUSA Dundee University Students’ Association (DUSA) is a charity with over 18,000 members. Our vision is of a kinder, greener and more diverse global student community creating a lasting impact for generations to come. As an organisation we are partnering with the GSASA (Glasgow School of Art Students Association), where our team's extensive knowledge and experience will support with the management of the Vic. Purpose The Purpose of the Venue Operations Manager (VOM) position is to create a space where staff ownership is not only encouraged but expected. Managing with solution focused thinking to drive forward the commercial operations of the Venue, meanwhile holding the companies’ charitable obligations & values at the heart of those vital decisions. Using strategic thinking the VOM will be able to collaboratively work with the F&B Manager to scope out new commercial opportunities, increase efficiency and develop the customer journey. Reporting directly to the F&B Manager you will be expected to track and meet key budgetary controls, manage H&S compliance of the site and raise concerns on issues that will create exposure to the company. Key Duties & Responsibilities Team Leadership & Management Managing relationships with key stakeholders both internal & external Working collaboratively with other department heads to maximise company resource Lead from the front pushing training & development in all areas Conduct regular performance evaluation- offer constructive feedback, and identify development opportunities for direct reports Foster a positive work culture focused on collaboration & solution focused thinking Venue Management Managing day to day operations, optimise efficiency to help meet key budgetary controls Managing staffing profiles to guarantee the smooth running of operations Ensure all venues maintain high standards of service, quality & cleanliness Management of stock processes & systems Working with F&B Manager to develop pricing structure and manage bookings Compliance Fostering a culture where health & safety is considered a vital part of operations Ensuring financial reporting is tracked and demonstratable to internal & external stakeholders Adhere to & uphold company policies, procedures & processes regarding employment law Customer Service Maintaining high levels of Customer satisfaction by delivering exceptional service Address customers complaints promptly & effectively Monitor customer feedback and react proactively to make improvements where needed Promote a customer centric culture amongst staff Marketing & Promotion Develop and implement marketing strategies to promote The Vic Manage social media platforms to create a connection with customer bases Work collaboratively with the Marketing & Events Team to create increase revenue and connection with key customer base. The Person Strategic thinker with a proactive approach to problem-solving Strong organisational and multitasking abilities High attention to detail and commitment to quality Ability to work under pressure in a fast-paced environment Creative and innovative mindset for event planning and menu creation Strong interpersonal skills to build and maintain relationships with internal & external stakeholders Qualifications/Knowledge/Experience Track record in venue management Strong knowledge of catering, bar & events operations Ability to manage budgets to maximise revenue & minimise costs Exceptional customer service & communication skills Excellent leadership and team management skills Proficiency in POS systems & Microsoft Office Suite PLH Preferred IOSH Managing Safely Preferred Hours worked 40 hours per week. No additional payments or allowances and no contractual entitlement to overtime, TOIL given for additional hours. Salary Negotiable, depending upon experience. Dates for your calendar: Advert closes on: 9th December 2024 Start Date: 6th January 2025.