Job Title: Head of Centre – Property Management
Location: Boston
Brand: Leaders
Salary: Competitive Salary Package
Hours: Monday - Friday 9:00am - 5:30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Regional Manager/Director, Leaders are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Boston. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio while working with the Regional Manager to support strategic objectives.
Key Responsibilities:
* Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity, and output.
* Conducting Morning Meetings.
* Assisting Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
* Providing support and guidance with the implementation of new legislation.
* Helping investigate customer complaints and proposing/undertaking appropriate responses.
* Coordinating and, where possible, providing training.
* Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
* Supporting audits of property management departments in conjunction with branch audits.
* Ensuring that property management best practices are shared.
* Checking Gas Daily to ensure processes have been adhered to and having relevant conversations.
* Monitoring teams' overdue workflows and having relevant conversations.
* Monitoring the churn report and having relevant conversations.
* Identifying possible opportunities to enhance the level of service provided to both internal and external customers and discussing with RPM for implementation.
* Working on group projects or initiatives along with the RPM to ensure successful implementation.
* Direct line management responsibility in relation to Property Management Team Leaders.
* Responsibility to enforce strategic objectives.
* Conducting interviews.
* Ensuring adequate cover in the department during holidays and days off.
* Monitoring the workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
* Acting as the point of contact for the lettings/Branch managers to resolve issues with the property management team.
* Being a point of contact for out-of-hours emergencies and acting in accordance with best judgment.
What Are We Looking For:
* Excellent communication skills, both written and verbal.
* Professional telephone manner.
* Organizational skills, time management, and attention to detail.
* Experience leading a team.
* Proven history of working within the Property Industry.
* Up-to-date knowledge of legislation.
* Full UK Driving License Required.
What We Can Offer You:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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