Role - Executive Assistant
Location - Borehamwood
Hours - Mon-Fri, full time - office based
Salary: £35K-£40K
Our client is an IT managed service provider delivering cybersecurity, cloud management, global IT support, fully managed IT services and more and they are looking for an Executive Assistant to join their team. This role is to be an integral part of the senior management team, facilitating departmental operations, managing escalations, coordinating meetings, and providing administrative support to ensure smooth day-to- day operations.
Executive Assistant Responsibilities
1. Facilitate the HODs (Head of Departments - senior team)
2. Run regular stand-ups, ensure briefing items and prepared accordingly
3. Know where the senior people are and who is designated "Lifeguard" for each team
4. Manage the Escalations queue and handling the lifecycle of an Escalations - from triage to resolution:
5. Ensure they are assigned to the relevant person and handled in a timely manner
6. Triage where required, ensuring urgent escalations get prompt attention
7. Handle escalations yourself where possible (eg client complaints, process gaps)
8. Make sure any knowledge or process gaps are captured and rectified
9. Stand-up & Meeting Management
10. Schedule relevant people for stand-ups
11. Ensure any preparation is identified & completed ahead of meeting
12. If required, attend me...