Vehicle Finance Performance Manager (North)
Competitive salary, Company Car and up to 12.5% annual bonus
Field-based (North - covering Scotland and one site in Carlisle)
For this role, we require the ideal candidate to live in Scotland
Grade 3
37.5 hours per week
The role in a nutshell: Be the lead contact and manage the F&I Performance across a designated number of Dealer Partners.
A bit about the ‘Department’: The Toyota & Lexus field team are a brand dedicated group working to support the sales of new and used vehicles in the networks, with customer focused finance programmes creating affordability and accessibility to the Toyota and Lexus brands.
For this role, the ideal candidate will be:
* Experienced in the Motor Finance Industry; a Manufacturing Finance Company or Motor Dealer Group.
* Excellent at building relationships including coaching & developing Dealers.
* Keen on the details! You will be fully reviewing financial data for each partner and driving action plans to develop any areas of opportunity to enhance the sales process.
What you’ll be doing:
* Build value with your Toyota & Lexus partners agreeing F&I business plans designed to demonstrate the value F&I can add to their business and their customers.
* Work with your designated Toyota & Lexus partners to develop and implement consistent customer focused finance sales processes.
* Implementing and managing Total Trade Cycle Management, promoting new and used cars through affordability and best in class customer loyalty processes.
* With a win-win mindset, gain buy-in from Dealer partners to support the implementation of TFS/LFS Trade Cycle Management F&I programmes.
* Work with partners to enable them to understand the value proactively managing the finance renewal process.
* Hold quarterly reviews with senior management to include performance, TCF and oversight performance data.
* Escalate any oversight concerns to senior partner management and internal TFS/LFS management as requested.
How you could stretch the role:
* Use your knowledge and skills to develop innovative solutions to build stakeholder value.
* Build strategic relationships with Dealer Senior Management.
* Innovate new strategies, ideas and ways of working to improve performance and efficiencies.
Experience you’ll gain:
* Business planning
* In depth knowledge of Trade Cycle Management.
* Understanding of the strategic importance of F&I within the vehicle sales process.
* Training and coaching skills
* Exposure to Senior Management within the Toyota & Lexus Dealer Network.
How we will support you:
* A full Toyota Financial Services induction.
* Provide a great learning opportunity to develop the core skills required to excel in the role.
* Give you the space and opportunity to be your whole self at work.
* Foster a learning culture, providing you with clear and constructive feedback.
As a manager:
* Regular 1:1’s to provide direction and guidance.
* Clear objective setting via our performance management process.
* On-going coaching as required.
* Always available for support as needed.
What you’ll get to own:
* The F&I performance of your zone.
* The TFS/LFS lead relationship with your partners.
* The Trade Cycle Management process for your zone.
* The finance renewal strategy for your zone.
* The compliance oversight performance of your zone partners.
Key Experience and Skills:
* Understanding of vehicle sales process.
* Knowledge of all consumer finance products.
* Understanding of consumer credit regulation.
* Sales experience in motor vehicle environment.
Attributes and Behaviours:
* Proactive approach to problem solving.
* Customer first mindset.
* Self-motivated.
* Ability to work unsupervised.
* Excellent negotiation skills.
* Strong written, verbal and presentation skills.
* Good standard of English and Maths.
* Outward mindset.
In line with our Talent Enablement culture, we will give you ownership and encouragement to deliver outcomes that lie outside of the remit of this Job Profile.
Our Recruitment process:
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.
For this role (G3) we will follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
* Access to attractive car schemes for you (& your family) for Toyota & Lexus cars.
* Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
* Generous annual leave of 25 days which increases with service and holiday purchase option.
* Private Medical Healthcare (single, partner/spouse and dependent children).
* Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services.
* Employee Assistance Program, & Eye tests.
* Onsite gym, Sports and Social Club, & flu jabs to keep you healthy.
* Wellbeing hour each month and many more initiatives throughout the year.
* Flexible working scheme and we welcome flexible working conversations at interview.
* Regular 121s with your manager, a personal development review (PReview) each quarter.
* A wide range of learning & development opportunities including Linked In Learning courses.
* Annual events (e.g., summer party, BBQ & Xmas party).
#J-18808-Ljbffr