Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our IT Operations team The IT Operations team at Softcat is dedicated to maintaining a stable and reliable technology infrastructure. We ensure systems are operational, addressing issues swiftly to reduce downtime. Success. The Softcat Way. Softcat is a £1billion technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. As a Unified Communications Engineer, your role will involve supporting the implementation and delivery of Softcat's unified communications environment, working in conjunction with our Managed Service providers and wider IT team As a Unified Communications Engineer, you will play a key role in supporting the implementation and optimisation of Softcat's unified communications environment. As a Unified Communications Engineer, you'll be responsible for: Manage, maintain and optimise Softcat's U nified C ommunication environments to ensure seamless operations Create and maintain high quality technical documentation, along with delivering internal training for IT Teams Leverage your expertise to identify root causes of technical issues and propose effective solutions Act as an escalation point for end user issues relating to the unified communication environments, working to established service level agreements. We'd love you to have Advanced expertise in Microsoft 365/Teams administration, including troubleshooting, migrations, and upgrades. Proficient in cloud - based telephony systems such as 8x8, Microsoft Teams, Cisco Webex Experience working with collaboration platforms, e.g. Microsoft Teams, Slack, Zoom, Webex Excellent problem - solving skills and the ability to troubleshoot complex technical issues Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working – Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/