Job Description
Imagine yourself at the heart of a luxurious spa resort, where exceptional hospitality and guest experiences are the hallmarks of your role. As the Front of House Manager, you'll be the driving force behind creating unforgettable moments for our clientele. This permanent position offers a competitive salary of £35, and the opportunity to thrive in a dynamic, team-oriented environment.
Standout Highlights:
1. Lead a dedicated team of front-of-house professionals, ensuring seamless operations and exceptional customer service.
2. Manage and review food and beverage service
3. Collaborate closely with the Treatment Manager to deliver a cohesive, VIP-level experience for our most prestigious guests.
4. Leverage your exceptional duty management skills to oversee the smooth running of the resort's front-of-house activities.
Preferred Skills:
5. Proven experience in a managerial role preferably within a spa or hospitality setting.
6. Strong leadership and team management skills
7. Excellent customer service and communication abilities
8. Ability to handle complaints and resolve issues effectively
9. Proficiency in scheduling software
10. Flexibility to work varied shifts, including evenings and weekends
Benefits
11. 28 days holiday per annum, including bank holidays
12. Additional day off for your Birthday
13. Extra holiday day awarded annually up to first 5 years
14. Service charge and tips
15. Meals on duty
16. Free on-site parking
17. 50% discount on food in the restaurants across all sites
18. £50 bed & breakfast stays at the hotels in the collection
19. 15% discount on Spa retail
20. 20% discount on Spa treatments
21. Staff Gym Membership
22. Discounted family and friend stays
23. Staff Uniform
24. Staff Accommodation (subject to availability)
25. Refer a friend scheme (£ bonus)
26. Available 24/7 with practical advice and support through employee assistance programme
27. Paid volunteering days
28. Online fitness and wellbeing platform
29. Pension Scheme
30. Enhanced Maternity & Paternity pay & Adoption pay
31. Cycle to work scheme