Rightnow Group are currently working with a large global forwarder based in Hayes seeking an Export/Import Team Leader to support their Perishable division. The sucssesful candidate will have previous leadership experience within Freight with a strong understanding of Perishable goods. Location: Hayes Salary: £38,000 - £45,000 Hours: Monday - Friday Key Responsibilities: Oversee the end-to-end movement of perishable products, managing shipments and liaising with carriers, handling agents, transport, and warehouse teams to resolve exceptions. Build and expand relationships within the Perishable Customer Portfolio, participating in customer calls and meetings to align services with their needs. Ensure adherence to customs compliance and documentation standards, including managing customs entries for specialist licenses and handling any retrospective compliance requirements. Create, track, and update shipments, Ensure job files are complete with accurate information Manage allocated customers according to SOPs, identify value-adding opportunities, and promptly update the internal complaints system with root cause analyses and solutions. Implement Active Leadership practices to engage and develop team members, leading weekly briefings and driving a collaborative culture Work directly with the UK Perishables Manager and sales team during client meetings to foster relationships and explore growth opportunities. Complete all statutory and mandatory training requirements, ensuring team compliance with relevant procedures and documentation standards. Perform any other duties required to ensure operational excellence and customer satisfaction. Skills and Experience: Experience in exports/imports in addition to exposure to perishable goods logistics. Understanding of HMRC procedures and familiarity with CDS is advantageous. Demonstrated ability to meet customer needs professionally and maintain high standards in customer service. Proven ability to lead, motivate, and drive teams toward achieving KPIs and operational goals. Experience using Cargowise would be beneficial however not essential We will need to be able to complete Pre-employment checks. This will include a 5 year checkable employment / education history, DBS check (criminal record check).