Level 3 Information Communication Technician
Company: T3C Group
Full Address: Unit 13, Pavillion Park, Leeds, West Yorkshire, LS12 6AJ
Weekly Hours Worked: 37.5hrs Monday to Friday
Salary: £15,000 PA
Contact Information:
Please reach out via email at Jordan.Whitwoth@estio.co.uk or call 0113 3500 333
Brief Description:
Estio Training have an exciting new opportunity for an IT Support Technician Apprentice with T3C Group, a multi-service IT Solutions company, based in Leeds.
About the Company:
Located in the heart of Leeds city centre, our business provides advanced, flexible and compliant infrastructure to protect clients’ IT environment. With a combination of technology, support and security resources, our facility offers enhanced physical security, on-site Disaster and Workplace Recovery, Managed IT and 24/7 Help Desk support.
Job Description:
Key Responsibilities:
Your duties and responsibilities in this role will consist of:
* Providing technical support, answering queries and maintaining a high degree of service.
* Taking ownership of user problems and be proactive when dealing with user issues.
* Logging of all calls and maintain full documentation adhering processes.
* Responding to queries from clients and helping them resolve any hardware or software issues.
* Adhering to processes and making sure all problems are logged.
* Allocating more complex service issues to the relevant members of staff and arranging any external technical support where problems may not be able to be resolved in house.
* To ensure adequate arrangements are in place for the security of data, systems and hardware.
* To respond without delay to clients IT needs and issues.
* To successfully complete relevant college training and demonstrate a commitment to continuous development.
Qualifications:
* Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Skills Required:
* Passionate about technology and providing a high degree of service to customers.
* Ability and desire to develop new skills, expand knowledge, and learn new technologies.
* Self-motivated, able to work without supervision and have a flexible and proactive approach.
* To be able to manage own workload and communicate any challenges effectively.
* Have a keen interest in IT with a willingness to continually upgrade your skills and qualifications in line with the latest technologies.
Personal qualities:
* Desire to learn.
* The ability to use your own initiative, be curious and to work unsupervised as required.
* Accuracy and attention to detail with an ability to work at pace.
* Enjoys working as part of a high performing team to achieve a common goal with a can-do attitude.
* Ability to remain calm in a fast paced and stressful environment.
* Ability to learn new systems quickly.
Future Prospects:
The role offers long term security and the opportunity to progress into a permanent position.
For more information, or to apply, please contact us at Hello@estio.co.uk or call 0113 3500 333.
We look forward to hearing from you!
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
* Prioritise systems support tasks and monitor and maintaining system performance.
* Maintain regulatory, legal and professional standards.
* Support the information systems needs for your business.
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