Our Story From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 75 stores across the UK and a highly successful online business. Our Role The White Company is seeking a dynamic and focused Retail leader to fulfil the newly created role of Senior Area Manager. As Senior Area Manager, you will lead Store Managers and teams through the day-to-day Retail focuses in addition to playing a proactive part in the Retail leadership team, contributing to the development and success of the overall department. Comfortable with bold decision making and driving continuous improvements you should thrive in a pacey trading environment and enjoy navigating and leading a team through change. Our Team As part of the central Retail team, you will be 1 of 2 Senior Area Managers, within a team of 4 Area Managers in total. Alongside our Retail Operations team you will report into our Head of Retail, who reports directly into our Chief People and Retail Officer. The Area Management team has recently undergone organisational changes which have resulted in the creation of the NEW Senior Area Manager role, which in addition to the running of a successful geographical Retail area should be able to support the Head of Retail with the day to day running of the department. Our Head of Retail is a retailer through and through and has spent their entire career (from shop floor beginnings until now) obsessed with creating memorable customer and team experiences with maximum commercial impact. They appreciate open and honest communication, a genuine passion for all things Retail and a team player mentality. South East Our South area is comprised of c.20 stores, which includes a mix of stand-alone stores, concessions and outlets. What will be our largest turnover store, Bicester sits within this region and is currently going through an upsize. Up until recently, there has been stable Area leadership within the Southeast for the last 9 years and change management should be high on the agenda for any successful applicant. We have plans to open more stores in this area over the coming years. The skills & experience that youll need Understanding of the White Company customer & brand. Ability to flex personal leadership style to lead peers effectively when required but is still very much a team player. Strong commercial acumen and awareness, supported by a proactive approach that drives positive business outcomes. Strong remote leadership skills to inspire and motivate large teams. Coaching and mentoring is your natural style, and you also now how to challenge and hold people to account for their performance. Can plan and prioritise own workload, managing multiple workstreams concurrently and working well under pressure. Solid analytical skills which support complex decision making, considering the bigger picture. Operate with agility and creativity to find a way forward in difficult or unpredictable environments. Unafraid to challenge the status- quo and bring forward new ideas, initiatives or ways of working. Takes ownership of results and decisions made, holding themselves to account. Aspirations to continue building a successful career in Retail. Ability to build and maintain effective relationships across departments and the Retail industry. Excellent communication skills across all mediums and proficient with Microsoft Office Suite What youll be doing Driving Performance: Set a strong commercial focus to increase profitability within the Area supported by an effective Rhythm and routine, developed commercial skills and implementing the correct tools and resources. Maximise Area performance by identifying and taking clear actions to both immediate and long term risks and opportunities. Deliver impactful store visits that engage teams, review implementation success and also gain feedback and insights that can be utilised to drive performance across total Retail. Work in partnership with the Area Visual Manager to deliver visual excellence across the Area considering commerciality and brand guidelines, seeking out visually driven performance drivers to implement across total Retail. Develop and maintain productive business partner relationships to support the delivery of positive business outcomes aligned with the Retail and Company strategy. Network to broaden market knowledge and understanding of the competitor landscape, to drive innovation and commercial decision making across the Area. A clear focus on Peak and the extra planning required to ensure success at this critical time of year. Contribute to and influence Retail budgeting and reforecasting for both Sales and costs. Engage with Branch/Merchandising and effectively communicate stock feedback & grading opportunities. Customer Focus: Deliver an exceptional and consistent customer experience, ensuring that all customer KPIs are achieved across the Area, and that customer service feedback and data is actively used to drive improvements. Seek out and analyse relevant Customer insight to support the wider understanding of the customers behaviour across Retail, to influence the business to ensure the customer journey is at the forefront of all new initiatives. Keep up to date with customer developments across the industry and local markets, to support your input in driving improvements in the customer journey. Leading Teams: Be an inspirational and motivational line manager to your Store Managers, supporting with continuous development to support positive business outcomes. Set a People Plan for the area, to develop a high performing team with clear priorities and areas of focus where teams can achieve their full potential and feel valued for their contribution. Coach and develop your Store/ General managers to perform at a high level and to manage their teams to achieve high levels of employee engagement and satisfaction. Create a culture of regular, open two-way communication and feedback to drive performance, listening to and action on feedback. Actively manage performance concerns to achieve better outcomes for the business and the individual. Deliver a considered and effective succession plan for the Area, ensuring development plans and strategies are in place to retain and grow top talent. Operational Excellence Have a clear understanding of TWC operational & people policies and procedures, and ensure they are implemented across your Area. Identify operational best practices, and opportunities to continuously improve ways of working to drive efficiency across your Area, finding alternative solutions and ways of working. Lead on new Retail initiatives, driving successful implementation within stores. Take a pro-active approach to H&S management to ensure a safe environment in stores. What we offer you At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries. Discount -Up to 50% discount Holiday 25 days rising to 28 with length of service Holiday Buy an opportunity to buy up to an additional 5 days holiday Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility) Car allowance Perkplace Benefits Platform offering a variety of discounts across well-being and lifestyle Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility) Continued Development - Inclusion on our Leadership Development Programme Continued Development We offer structured support from our own in-house Learning and Development Hub Private Healthcare with additional Babylon Digital Healthcare Pension Scheme Life Assurance Our Equality Diversity and Inclusion statement of commitment At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey. Our Sustainability statement of commitment We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do PRIDE in everything we do P Passionate We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues R Resourceful We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability. I Imagination - The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice D Dedication We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise. E Everyone We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful people who share ideas and support team wellbeing ADZN1_UKTJ