Job Description
Job Title: Membership Team Leader
Salary: £30,000
Location: Milton Keynes
Benefits include: 24 days annual leave, hybrid working, flexible benefits package
We are excited to share an exciting opportunity with a reputable company, who are looking for a an experienced leader to join one of their busy membership and events team. In this role of Membership Team Leader, you will support the day to day responsibilities of the team and ensure a first-class service is delivered to customers.
As Membership Team Leader, the ideal candidate will have leadership experience, be commercially astute and be able to take a hands on approach to dealing with customers directly.
If you are committed to delivering outstanding customer service and have the ability to deliver results through team performance, this Membership Team Leader role could be a great opportunity for you.
Key responsibilities for a Membership Team Leader
Be a role model for the team and respond to high volume of enquiries
Manage and resolve escalated complaints from the team
Motivate and manage the team to achieve targets and goals
Consistent quality checking and feedback, working within a structured framework
Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries
Key skills for a Membership Team Leader
Previous leadership experience
Commercial/Business acumen
Exceptional customer service
Organised
Attention to detail
Excellent communication skills
Benefits for a Membership Team Leader
24 days annual leave + bank holidays
35-hour week
Hybrid working after training
Professional growth and training opportunities
A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
If you are interested in this role, please apply here.
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