Join to apply for the Commercial Insights Manager role at 5 Hertford Street.
Robin Birley Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members.
Established in 2012 by Robin Birley, the group's flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club’s philosophy is the Birley family’s traditions of style and elegance with a team that consistently delivers personal exceptional service to the club's members and their guests.
We are currently looking for a Commercial Insights Manager to join our Head Office Team.
The Additional Benefits Are:
* 33 days holiday per year (including bank holidays)
* Birthday day off
* Discounted gym membership with GymFlex
* Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
* Private medical insurance with AXA
* Private dental insurance with Bupa
* Workplace nursery scheme
* Cycle to Work Scheme
* Employee Assistance Programme – Hospitality Action
* Access to a company doctor
* Eyecare & specs vouchers
* In-house industry training
* Sponsored social events
* Recommend a friend bonus of £750
* Staff Accommodation (subject to availability)
* Online retail discounts
* Free English Classes
* Freshly prepared meals whilst on duty
The responsibilities of the role of Commercial Insights Manager are:
* Analyse data for accuracy and completeness, cleansing as needed to ensure it is suitable for use.
* Collaborate proactively with Membership, Marketing, and Strategy teams to enhance data capture, system configuration, and processes for deeper customer insight.
* Create and deliver regular insight reports, using dashboards where appropriate.
* Develop and review key metrics.
* Present findings and recommendations clearly, emphasising key trends, risks and insights.
The Experience & Qualifications required of the Commercial Insights Manager are:
* Proficiency in analytical tools; specifically, Salesforce and Tableau.
* Experience in extracting, transforming, optimising and managing data from Salesforce.
* Strong problem-solving skills; ability to identify and solve issues when they arise, proposing options or solutions.
* Ability to provide clear and concise conclusions and recommendations.
* Advanced Excel and PowerPoint capability.
If you feel that you have the experience and skills to join us as Commercial Insights Manager at Robin Birley Holdings, then apply by forwarding your up-to-date CV together with a covering letter to the link below.
Seniority level
Entry level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Hospitality
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