We have an exciting, new opportunity here at YHG to join our newly established Customer Care Team who will provide support to our vulnerable customers who require reasonable adjustments.
Working in collaboration with the Service Manager - Customer Care you will be key to developing our approach to improving our customer data, identifying and accurately recording reasonable adjustments and ensuring they are delivered.
You will provide a personal and inclusive approach to our vulnerable customers, ensuring we put their needs first and their voice is heard.
What will my working week look like?
Working from home (in the Northwest), you’ll be working 35 hours a week Monday to Friday, which can be flexible around you. You’ll be homebased and it’s essential you live within a reasonable travelling distance of our Head Office in Warrington to attend team days, training and meetings when needed. Realistically you will be required to attend the office once a week during the first few months of your role and then once you’re fully settled in, a couple of times a month.
What will I be responsible for doing?
First and foremost, you will be the lead officer for managing our customer data and implementing reasonable adjustments. You will ensure we listen to our customers and deliver practical solutions that meet their needs and that YHG can deliver effectively.
You will be the single point of contact for some of our more vulnerable customers, ensuring that any requests for service are managed effectively and our customers are kept up to date.
You will work closely with the Service Manager - Customer Care to develop the approach of our Customer Care Team as this is a newly created team, and your valued input will be key in shaping the future of this service.
And what would make me stand out from the crowd?
To be successful as our Customer Care Officer here at YHG, you will have:
* Experience of working with vulnerable customers in a social housing environment
* Good knowledge of safeguarding best practice
* Strong interpersonal skills including verbal and written
* Good working knowledge of ICT and Microsoft Office systems
* Ability to collaborate with others and work independently
* Good literacy and communication skills
Ideally you will:
* Have experience of implementing reasonable adjustments, in particular within a social housing environment
This role is really suited to someone who is passionate about meeting the needs of vulnerable customers and has a resilient attitude to resolve challenging situations.
If this sounds like the role for you, then we would love to hear from you!
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers
That all sounds great, what’s in it for me?
In return we offer £28,000 - £30,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place' to work.
Closing Date: Monday 3rd February 2025
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
91% of staff would recommend Your Housing Group as a great place to work!
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