Job Description: This role is based full time onsite in Erskine DXC office. Working Hours: 37.5 hours a week, Monday-Friday (typically 8:00–16:00) on-site. Standard holidays & bank holidays. What you will be doing Our aim is to make things easy for our customers and delight them when we can. That’s where you come in to help and support our customers with whatever they need at the time, so you will be doing things like Providing the highest level of customer support. Building rapport through listening, asking questions, and providing relevant assistance to customers. Managing incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements. Monitoring individual dashboard and manage tasks and activities which may require adjustments to priorities to satisfy business needs and meet targets. Meet or exceed SLAs. Liaise with both internal and external suppliers. Attend daily internal meetings. Multi -task/cross train across all accounts. Maintain up to date knowledge of internal systems. Helping to implement and improve processes and procedures within the team allowing strong service focused deliverables. Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed. Any other relevant/related tasks as required by the needs of the business. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .