HR Star are proud to be recruiting an Application Support Analyst on behalf of our client that specialises in Wealth Management software in Bath. This is a great opportunity to join a fast paced, ever-growing company that is always looking for ways to grow and develop their employees. Working in the Application Support team, you will provide support and maintenance to the core line of business applications to ensure the smooth running of day-to-day operations. As part of this team you will be responsible for providing timely and high quality support services to all users, and will become a subject matter expert for the software and integrations used within the organisation. The successful candidate will be able to spot areas where processes and procedures can be enhanced and streamlined, as well as continually looking to improve both yourself and the services provided by the Application Support team. You will bring with you: Client and Customer Focus: Add value and improve experience for application users Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others Time Management: Managing your workload effectively whilst performing at a high-level Business Focus: Apply good practice and follow company procedures at all times Operational Excellence: Continually delivering and improving excellence for clients and customers Expert Knowledge: Application of specialist knowledge and taking the opportunity to contribute towards policy Responsibilities: • Provide support for all business applications • Escalate tickets to 3rd party support providers when required • Take ownership of tickets through to resolution, including when escalated to 3rd party support providers, to ensure issues are resolved in a timely fashion and communication is maintained throughout • Liaising with 3rd party support providers to ensure application availability and readiness is always maintained • Root cause analysis, assessing the impact of incidents, and proposing enhancements to reduce the risk of repeat events • Execute day to day tasks and work within the team to maintain high-performing systems for all applications, ensuring availability to business users • Carry out testing on updates to applications prior to rollout to the live environment • Document and develop all application related processes and procedures, and maintain documentation once created • Suggesting improvements to processes and procedures to enhance the performance of the team Specialist Skills, Qualifications and Experience: Essentials: • Financial Services background and experience in dealing with UK platforms • Excellent judgment and creative problem solving skills • Highly organised, self-motivated, results oriented with an ability to demonstrate high levels of tactical, analytical and flexible thinking • Operationally and Client service/relationship focused • Exceptional written, oral, interpersonal, and presentation skills • Effective stakeholder management skills • Ability to understand and contribute to team development and planning • Team player who can multitask Desirable: • Similar role held in a Wrap Platform business • Minimum 2 years’ experience in a similar role ideally gained in a high-growth organization. • Energetic, flexible, collaborative, and proactive; a team member who can positively and productively impact the success of the team • Self-reliant, good problem solver, results oriented • Ability to operate as an effective tactical thinker If this sounds like the right opportunity for you, please apply with your CV and we will be in touch If you have any questions or would like further information, please contact christianvinerhr-star.co.uk